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Terms and Conditions

DELIVERY OF PHYSICAL GOODS

Cosmosflorist.com.au uses trusted external couriers and/or other reputable courier companies to deliver physical goods. Orders will not be dispatched until full payment is received and Cosmosflorist.com.au is satisfied with the integrity of the order. It is your obligation to enter the correct delivery address details at the time of ordering. If the delivery details you have given are incorrect, Cosmosflorist.com.au will not refund any payment. If you wish to send the order again it will be at full expense. Delivery times may vary depending on the delivery company chosen.

For Sydney Metropolitan delivery orders need to be placed before 2pm for same day delivery.

RETURNS AND REFUNDS

Cosmosflorist.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. As each flower is unique, so too, are your special requirements and concerns surrounding your order. For that reason, we ask that you please call our Customer Service Department on (02) 9953-5255 to discuss any queries or concerns you may have in relation to your gift.

A number of resolutions may be available to you and are subject to your particular situation. Should you wish to return your order, please notify us within 24 hours of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased.

Note: All refunds for orders placed online or over the telephone are credited back the original credit card on which the order was purchased.

CANCELLATION

Should you need to cancel your order, the full amount will be refunded less a $25 administrative fee, ONLY IF notice is received by Cosmo's Florist 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice prior to the date of delivery will be charged at 50% of the total order value. We are unable to cancel orders that have already been created and are in the process of being delivered.

 

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), Cosmosflorist.com.au's liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.

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